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Reach out to your Farmobile contact, or reach out to support@farmobile.com
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The team member will attempt to Troubleshoot with you to ensure the problem can't be resolved from the field.
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If the problem of the is not able to be resolved on the spot, an RMA (Return Merchandise Authorization) will be created & a new PUC will be drop shipped directly to the needed location.
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Once the new PUC device arrives, Install the new device in your machine (Tractor/Combine/Sprayer/etc) to ensure a successful replacement.
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NOTE: Also included in the shipment will be a "Postage Paid" return label to return the PUC device that is needing to be sent back to Farmobile.
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Package the RMA'd device: Place the PUC device in the original PUC device box -or- a box of close to the same size (12x10x5) if possible. Tape box shut to ensure no issues during transport
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Attach Return Label: Included with the New PUC is a Postage Paid return label that you will be able to use at your local USPS Post Office.
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Drop Off: Drop off the package at your local Post Office.
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